FAQ's

Answers to your Mobilvendor questions

Find quick answers to the most frequently asked questions about our platform and discover how we can help you optimize your operation.

Contact us
What if I need to adapt the platform to my processes?.
plus

You can configure parameters, adjust workflows, define roles and permissions, and integrate with your ERP. In addition, you’ll have consulting, support, and training to align the platform with your operational needs..

Is training provided for my team during implementation?.
plus

Yes. Your team receives personalized training with hands-on sessions, support materials, and ongoing assistance. We also offer AI-assisted self-implementation that guides you step by step to speed up deployment..

Does Mobilvendor guarantee the security of my data?
plus

Yes. Mobilvendor protects your data with AWS infrastructure, in-transit encryption, role-based access controls, regular backups, and continuous monitoring. It complies with regulations and ensures only authorized personnel can access your information.

What results can I expect after implementing Mobilvendor?
plus

Mobilvendor provides 24/7 AI-powered support and a specialized technical team for incidents. It includes initial training, a help module with guides and tutorials, and personalized assistance via email, phone, and tickets.

How long does it take to implement Mobilvendor?
plus

Mobilvendor’s implementation is agile and guided. It includes: initial assessment, setup and data loading, training, testing and validation, and official launch with initial support. All designed for a successful go-live.

Does Mobilvendor integrate with my current ERP?
plus

Yes. Mobilvendor integrates with ERPs such as SAP, Oracle, Dynamics, Odoo, and others, synchronizing sales, inventory, customers, and invoicing via API. This ensures real-time continuity and efficiency between both platforms.

How does Mobilvendor help monitor the sales force?
plus

Mobilvendor registra geolocalización, visitas y ejecución en campo, en tiempo real. Compara rutas planificadas vs. ejecutadas, muestra KPIs de desempeño y da acceso a información clave del cliente, como historial de compras y deudas, para personalizar la atención y mejorar resultados.

How does promotion management work with Mobilvendor?
plus

Mobilvendor automates promotions by defining type, validity, and conditions. It prioritizes discounts, controls promotional inventory, and generates reports to measure effectiveness—ensuring full control and customization of promotions in every sales transaction.

How does Mobilvendor manage inventory in real time?
plus

Mobilvendor instantly records and updates inventory movements such as entries, exits, transfers, and consumption from both web and mobile app. You can view current stock by warehouse or vehicle, prevent stockouts, and plan replenishments with full real-time traceability.

Is Mobilvendor cloud-based or desktop software?
plus

Mobilvendor is 100% cloud-based, hosted on AWS, with secure, real-time access from any device. It includes a mobile app for Android and a web platform that easily integrate with your operation—overcoming the limitations of desktop systems.