FAQ's

Answers to your Mobilvendor questions

Find quick answers to the most frequently asked questions about our platform and discover how we can help you optimize your operation.

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¿Qué sucede si necesito adaptar la plataforma a mis procesos?
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Puedes configurar parámetros, ajustar flujos, definir roles y permisos, e integrar con tu ERP. Además, cuentas con consultoría, soporte y capacitación para que la plataforma se alinee a tus necesidades operativas.

¿Hay capacitación para mi equipo durante la implementación?
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Sí. Tu equipo recibe capacitación personalizada con sesiones prácticas, materiales de apoyo y soporte continuo. También ofrecemos una autopimplementación asistida por IA, que guía paso a paso para acelerar la puesta en marcha.

Does Mobilvendor guarantee the security of my data?
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Yes. Mobilvendor protects your data with AWS infrastructure, in-transit encryption, role-based access controls, regular backups, and continuous monitoring. It complies with regulations and ensures only authorized personnel can access your information.

What results can I expect after implementing Mobilvendor?
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Mobilvendor provides 24/7 AI-powered support and a specialized technical team for incidents. It includes initial training, a help module with guides and tutorials, and personalized assistance via email, phone, and tickets.

How long does it take to implement Mobilvendor?
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Mobilvendor’s implementation is agile and guided. It includes: initial assessment, setup and data loading, training, testing and validation, and official launch with initial support. All designed for a successful go-live.

Does Mobilvendor integrate with my current ERP?
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Yes. Mobilvendor integrates with ERPs such as SAP, Oracle, Dynamics, Odoo, and others, synchronizing sales, inventory, customers, and invoicing via API. This ensures real-time continuity and efficiency between both platforms.

How does Mobilvendor help monitor the sales force?
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Mobilvendor registra geolocalización, visitas y ejecución en campo, en tiempo real. Compara rutas planificadas vs. ejecutadas, muestra KPIs de desempeño y da acceso a información clave del cliente, como historial de compras y deudas, para personalizar la atención y mejorar resultados.

How does promotion management work with Mobilvendor?
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Mobilvendor automates promotions by defining type, validity, and conditions. It prioritizes discounts, controls promotional inventory, and generates reports to measure effectiveness—ensuring full control and customization of promotions in every sales transaction.

How does Mobilvendor manage inventory in real time?
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Mobilvendor instantly records and updates inventory movements such as entries, exits, transfers, and consumption from both web and mobile app. You can view current stock by warehouse or vehicle, prevent stockouts, and plan replenishments with full real-time traceability.

¿Mobilvendor es un software en la nube o de escritorio?
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Mobilvendor es un software 100 % en la nube, alojado en AWS, con acceso seguro y en tiempo real desde cualquier dispositivo. Incluye una app móvil para Android y una plataforma web que se integran fácilmente a tu operación, superando las limitaciones de los sistemas de escritorio.